ENERTECH Consultants - The EMF Experts
EMF Measurement, Research, Software, Instruments, Consulting

 

Enertech Consultants
494 Salmar Ave.
Suite #200
Campbell, California 95008
USA
(408) 866-7266
FAX: (408) 866-7279

 

 
 

EMCALC Frequently Asked Questions

Operating Systems

Q:

What Windows Operating Systems will EMCALC run on?

A:

EMCALC2013 will install on 32-bit and 64-bit XP, Vista, Windows 7 and 8 operating systems.

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Q:

Will EMCALC run on Older Windows Systems?

A:

EMCALC has no known compatibly issues with Windows 2000 but these operating systems are no longer supported.  EMCALC 2013 has not been tested with earlier versions of Windows.

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Q:

Will EMCALC run on a Linux System

A:

EMCALC has not been tested under the Linux operating system and is not supported.

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Communications Set-ups

Q:

My USB EMDEX meter is not downloading to EMCALC, what do I do?

A:

Check the software for the proper version and driver installation:

  • You must have EMCALC 2007 or later installed.  If your version of EMCALC is earlier, contact Enertech Consultants to inquire about getting the latest version of the software.

  • The USB drivers for the meters is a part of the installation process and should be automatically installed during the install process.

  • If the USB drivers did not install during the installation processes, start the driver installation process by opening the file “CDM20828_Setup.exe” on the CD in the “FTDI Drivers” folder.

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Q:

My EMDEX meter is not communicating with the computer; what do I do?

A:

First, check the connections between the meter and the computer:

  • Check to see that the cables are properly attached to the computer and the meter.

  • Check the meter status: an EMDEX II must be in STANDBY mode to communicate with the computer. An EMDEX LITE can be in "rEAdy", "done", or in data collection mode.

  • Change the COM port setting to see if communication is available from a different port:

  • In EMCALC, click Tools > Options > Communication.

  • The Port Number field is used to determine which COM port EMCALC uses to communicate with the computer.  Change this to a different port number and try communicating with the meter again.

Second, make sure you have the proper hardware and software requirements:

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Q:

How do I find out what COM port is assigned to my USB EMDEX meter?

A:

Perform the following check:

  1. Plug one end of the USB cable into a USB port on the PC.

  2. In Windows, click Start > Settings > System.

  3. In the System Properties dialog box, click the Hardware tab.

  4. In the Hardware tab, click Device Manager.

  5. In the Device Manager dialog box, expand the Ports (COM & LPT) icon.

  6. Plug a powered-on EMDEX meter into the other end of the USB cable.

  7. In the Device Manager dialog box, a USB Serial Port (<Port No.>) icon will appear under the Ports (COM & LPT) icon.  <Port No.> is the COM port number assigned to the USB EMDEX meter.

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Q:

How do I change the COM port used to communicate with my EMDEX meter?

A:

Launch the software:

  1. In the EMCALC main screen, click Tools > Options.

  2. In the Options dialog box, click the Communication tab.

  3. In the Communication tab, the port number is listed in the Port Number field.  To change the field, click on the field and select the desired port number.

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   EMCALC Unlock Codes

Q:

How do I get an unlock code for my copy of EMCALC?

A:

Perform the following:

  • During the initial registration of the software, you can create a register.txt file (saved in the EMCALC program folder) and send it to etcsales@enertech.net. You will receive an unlock code within two business days.

  • Call Enertech Technical Support (408-866-7266 x14).  Have your Customer Code and Computer ID numbers available.

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Q:

Can I use the unlock code on a different computer?

A:

No, each computer requires a different unlock code.

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Q:

Why does EMCALC ask me for another unlock code after I obtained one earlier?

A:

EMCALC checks your computer’s ID number against the unlock code.  If there isn’t a match, EMCALC will prompt you for another unlock code.  Sometimes the computer’s ID will change if there is a change to your system.  Sometimes the change to your system is not apparent.  If this happens, call Enertech Technical Support (408-866-7266 x14) for a new unlock code.

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   Using EMCALC

Q:

How do I modify an Event Mark description?

A:

Event Marks are markers in a downloaded data file. They signify when the user pressed the Event Mark button while collecting data with an EMDEX II.  Event Marks can be used to indicate when entering or exiting an area, for example.  EMCALC allows you to enter a description of each event mark in a data file when the data are downloaded.  However, you can change that description by doing the following:

  1. In EMCALC, open the data file you wish to modify.

  2. Click the appropriate Dataset at the top of the window representing the data file.

  3. At the bottom of the screen, click the Events tab.

  4. In the Events tab, click in the Description field for the Event Mark you wish to modify and enter the desired description.

  5. Click File > Save to save your changes to the data file.

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